August 14, 2002 A. Alfred Ayache President The Last Byte, Inc. 118 Codsell Avenue Toronto, Ontario M3J 3W3 Dear Alfred, I'd like to thank you for a job well done. We were very impressed with the outbound application delivered to us and are looking forward to significant timesavings and ease of administration during our next outbound campaign. Throughout the project you were quite helpful in clearly documenting our requirements and presenting us with completed modules for testing in a timely manner. Modifications and enhancements not clearly defined in our original specifications were handled quickly and efficiently. I look forward to working with you again, and certainly won't hesitate recommending your company to others. Thanks, John Eason Director of Operations Miratel Solutions Inc.               Tel 416.650.7850 Fax 416.650.7851    www.miratelinc.com     2501 Steeles Ave. West, Suite 200 North York, ON M3J 2P1
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