Client Clearnet PCS Inc.
Statement of Problem
It quickly became evident that 99% of the problems came from a limited number of bugs (about a dozen, or so); and that there were set ways of fixing these issues. That was the good news.
The bad news was that the procedures for fixing these issues required write access to the main database. This, combined with high turnover in the support department, meant we were entrusting our main database to junior people, with limited training in what database access actually meant.
Our challenge, then, was to find a way to assist the support team in fulfilling their mandate of analyzing, identifying and fixing database problems, while limiting their direct access to the database.
The plugin concept proved so effective, we expanded it from database issues to network elements. Using automated telnet tools, and screen scraping techniques, we created plugins which analyzed, identified and resolved issues on the servers actually running the cellular network.
At this point it became necessary to restrict given plugins, to given users. So we developed a security module, which allowed us to assign users passwords, and rights to certain plugins.
Tools and Technologies
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